​Below is the job description for the Head of Administrative Support:

 

  • In conjunction with the Director of Corporate Services develop a comprehensive strategy for Service Support to sustain defined organisational aims and objectives.

 

  • Ensure the delivery of efficient, resilient and responsive Service Support resources to aid the day to day business of Lancashire Fire and Rescue Service personnel.

 

  • Take overall responsibility for Administration throughout Lancashire Fire and Rescue Service and primarily through:
    • Service Delivery Administration (Area Admin Offices)
    • Centralised Administration Office at SHQ and TOR
    • Contact Centre

 

  • Develop an annual departmental plan and operating budget and ensure that all targets are met.

 

  • Monitor performance to ensure the highest level of quality and customer service is provided.

 

  • Prepare, implement and review policies, procedures and standards relating to the provision of Service Support.

 

  • Drive forward business improvement and change within Lancashire Fire and Rescue Service.

 

  • Provide line management to the Service Support Manager and Office Manager.

 

  • Lead Officer for the Service on the Gartan Retained Duty System Availability and Payroll systems.    Liaising with Gartan technologies and internal working groups to ensure continuous improvements are made to the system in line with LFRS requirements.

 

  • Project Manage the Contact Centre approach to the processing, assessment and booking of Home Fire Safety Checks.   Liaising with outside agencies and internal departments to ensure continual business improvement.

 

  • Lead LFRS Fire Authority representative for PFI Stations.   Liaise with NWFR Project Manager and providers to ensure that upkeep, maintenance and defect rectification is progressed.

 

  • Provide support and advice on projects that require an element of business analysis and improvement.

 

  • Adopt and promote a positive approach to health and safety and equal opportunities.

 

  • Undertake such work as may be determined by the Chief Fire Officer from time to time, up to or on a level consistent with the principal responsibilities of the post.