Accessibility statement for Lancashire Fire and Rescue Service. This accessibility statement applies to

This website is run by Lancashire Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible. For example:

  • Most older PDF documents are not fully accessible to screen reader software
  • Older videos do not have captions
  • Some of the images don’t have alt-text
  • Some form elements do not have associated labels
  • Some webpage elements are inaccessible when using just a keyboard
  • Some webpages don’t have descriptive titles
  • The text will not reflow in a single column when you change the size of the browser window

What to do if you cannot access parts of this website?

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email We’ll consider your request and get back to you within five working days.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:, or call 01772 862545 (ask for corporate communications).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Lancashire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

Some older embedded videos do not have captions or audio tracks.

Some older PDFs are not in an accessible format.

We’ve assessed the resource required to fixing the issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. When we publish new content we’ll make sure it meets the accessibility standards.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older documents which we are required to publish under the local government transparency guidelines.

Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. However, where possible we will add a transcript alongside the video.

What we’re doing to improve accessibility

We’re working hard to make our website even more accessible through the use of plain English throughout the site. We also intend to make more of our documents available as HTML in the future, in addition to accessible PDFs.

Preparation of this accessibility statement

This statement was published on 23 September 2020.

This website is reviewed on a regular basis by Lancashire Fire and Rescue Service and a third-party organisation.


We aim to provide services which are open to all.

For those people needing to access our services and whose first language is not English, we recommend the use of automatically translated versions of our website, available in a number of languages, using the Google Translate service.

Please note: these translations are direct/automatic translations and therefore may not convey the same message as originally intended in English.

If you wish to contact us regarding any accessibility issues relating to this website, or indeed any such issue relating to our Service as a whole, please don’t hesitate to get in touch