• Freedom of Information Act

    The Freedom of Information Act (FOIA) provides the public with a general right of access to information recorded and held by public authorities.

    Our publication scheme and this website may provide you with the information you require, so please check this first.

    How to make a request for information under FOIA
    To be valid under FOIA the request must:

    • be made in writing by letter, email or fax;
    • have a full contact name and return address;
    • clearly and legibly describe what information is required;
    • contain details of the format you would like the information to be sent to you.

    You can make your request by post to:

    Freedom of Information Officer
    Lancashire Fire and Rescue Service
    Operational Risk Management Department
    Garstang Road
    PR2 3RD

    By telephone 01772 866842

    By email: dp&foi@lancsfirerescue.org.uk

    We will respond to FOIA requests within 20 working days of receiving the request. If we are unable to do this we will contact you to explain why there is a delay and to let you know when you can expect a response.

    If you are requesting details of information that we may hold about yourself (your personal data) you will need to make a Data Subject Access Request.

    For more information about the Freedom of Information Act 2000 go to these external websites: www.informationcommissioner.gov.uk or www.justice.gov.uk

    If you have recently made an FOI request and you are unhappy with the information that you have received, you may wish to make an appeal or request a review of our decision. If you wish to do this, you should write to the Information Management Department at LFRS Headquarters or by email to dp&foi@lancsfirerescue.org.uk

    If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, The ICO cannot make a decision unless you have exhausted the complaints procedure provided by Lancashire Fire and Rescue Service. The Information Commissioner can be contacted at The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

  • Privacy Notice - The recording of personal information following an incident.

    How are we using your information? 

    If you’re household or business has accessed the Fire and Rescue Service via an emergency call, Lancashire Fire and Rescue Service (LFRS) will use the personal data supplied by you for the following purposes: –

    • research
    • statistical analysis
    • incident reduction targeting
    • informing community safety initiatives
    • incident reporting

    How do we process your personal data?

    LFRS complies with its obligations under the Data Protection Act 2018 by keeping your personal data up-to-date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect your personal data. 

    How is this information held? 

    The information is held in the Incident Recording System (IRS). It collects information on the incidents attended by LFRS, for example fires, false alarms, road traffic collisions. Some of this information is personal and sensitive, and as such LFRS is responsible for ensuring that all data is processed in line with the Data Protection Act 2018. 

    Why and with whom we share this information.

    Information collected via the IRS is shared with the Home Office for research and statistical purposes.

    We may transfer all of the data we hold on you to third parties where we are required to do so by law. This may include the police, courts and local authorities. We may also transfer your information to organisations that carry out processing on our behalf, such as surveying companies that help us to research and analyse incidents for the purpose of making Lancashire safer.

    In addition to the above we may transfer your personal information to third parties acting on your behalf or on behalf of someone involved in the incident where this is relevant to them. This may include requests for incident reports that are received from loss adjustors, insurance companies, solicitors and other involved members of the public.

    Your personal data will be treated as strictly confidential, and will be shared only for the purposes mentioned above.

    Data sharing agreements are in place, where relevant, for personal data to ensure that data shared complies with the Data Protection Act 2018. 

    How does this affect you? 

    Your data is held and processed in accordance with the principles and provisions of the Data Protection Act 2018. We are collecting your information to help us understand better the demand on LFRS and inform service policy and future service provision.

    You are entitled to obtain confirmation that your data are being processed, and to access your personal data. You can do this this by making a Subject Access Request.

    Should you wish to make a Subject Access Request, please complete a Subject Access Form which is available here, or by requesting a copy of the form by contacting 01772 866810.

    In addition to this you have the right to object to and restrict the use of your personal information, or to ask to have your data deleted, or corrected.

    Your rights

    LFRS do not require the consent of individuals to collect and share the data, but individuals have the right to know how and for what purpose the data are being collected, held and used. The processing must have a lawful basis which, in this case, is that the processing is necessary for the performance of a task carried out in the public interest to meet a function of the Crown, a Minister of the Crown or a government department.

    Your personal information will be held and processed by LFRS, based at Fire Service Headquarters, Garstang Road, Fulwood, Preston PR2 3LH, and also by the Home Office based at 2 Marsham Street, London SW1P 4DF. LFRS is the joint controller of this information along with The Home Office.

    How long is your information stored?

    The information collected relates to incidents attended by LFRS. Some of the information may have been provided by you at the time of the incident. Personal data collected will be held for research and statistical purposes for up to 70 years by both LFRS and the Home Office. When no longer needed, data will be destroyed in a safe manner.

    What we will not do with your data

    We are aware that some of the data collected are particularly sensitive: for example names and addresses and ethnic group of victims of fires and non-fire incidents. Please rest assured that all the information collected is treated in accordance with the Data Protection Act 2018.

    Publication of Data

    Data are published annually in anonymised form by LFRS as part of the services Freedom of Information Publication Scheme. To access this publication please click here.

    Data are also published by Home Office in aggregate form on a quarterly and annual basis as part of a schedule of routine reports and complementary tables. To access the publications please visit https://www.gov.uk/government/collections/fire-statistics

    For further information about who Home Office (as joint data controllers) share Incident data with please visit their website:https://www.gov.uk/government/collections/fire-statistics

    If you require more information on how your personal information is being processed by LFRS, please email us at dp&foi@lancsfirerescue.org.uk

    If you require further information about how your personal information is being processed by Home Office, you can email them directly at firestatistics@homeoffice.gsi.gov.uk

    Further processing

    If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

    How to complain

    If you are unhappy with how any aspect of this privacy notice, or how your personal information is being processed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/

  • Privacy Notice - The recording of personal information in relation to a Home Fire Safety Check (HFSC)

    As required under the Fire and Rescue Services Act 2004, Lancashire Fire and Rescue Service will use the information supplied by you for purposes associated with the administration of the HFSC process. This includes statistical analysis, re-visits, and incident reduction targeting and community safety initiatives.

    We may transfer part of the information we hold on you to third parties where we are required to do so by law. This may include the police, courts and local authorities.

    In addition to the above we may transfer your personal information to third parties acting on your behalf or who may provide support to you following a HFSC. This may include our partner agencies, other organisations we work with, such as charities and commercial organisations who supply fire safety equipment.

    Your data is held and processed in accordance with the principles and provisions of the current Data Protection legislation. You are entitled to a copy of the personal data that we hold on you and can request this using a Subject Access Request. This form is also available by contacting 01772 866810.

  • Subject Access

    Data Protection Act 2018 – Right to Access Personal Information

    Subject Access – Guidance for the Applicants.

    At a glance

    • Individuals have the right to access their personal data and supplementary information, this right is known as Subject Access.
    • The right of access allows individuals to be aware of and verify the lawfulness of the processing of any data held about them.  

    In brief

    What information is an individual entitled to under the Data Protection Act 2018 (subsequently referred to as the Act)?  Under the Act, individuals will have the right to obtain:

    •  confirmation that their data is being processed;
    • access to their personal data; and
    • other supplementary information – this largely corresponds to the information that is provided in the relevant privacy notice.

    Lancashire Fire and Rescue Services (LFRS) Privacy Notices are available below.

    What is the purpose of the right of access under the Act?

    The Act clarifies that the reason for allowing individuals to access their personal data is so that they are aware of and can verify the lawfulness of the processing.

    Is there a fee for dealing with a Subject Access Request? 

    Information must be provided free of charge. However, LFRS maintain the right to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.

    LFRS may also charge a reasonable fee to comply with requests for further copies of the same information. The fee will be based on the administrative cost of providing the information.

    How quickly with the information by provided? 

    Information must be provided without delay and at the latest within one month of receipt.

    LFRS will be able to extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we must inform you within one month of the receipt of the request and explain why the extension is necessary.

    Please note: Fire Reports by their very nature can be complex and require Quality Assurance to ensure their accuracy.  LFRS may on occasions use the above mentioned extension for this purpose.

    What if the request is manifestly unfounded or excessive?

    Where requests are manifestly unfounded or excessive, in particular because they are repetitive, LFRS can:

    • charge a reasonable fee taking into account the administrative costs of providing the information; or
    • refuse to respond.

    If LFRS makes the decision to refuse to respond to a request, we must explain why, informing the applicant of their right to complain to the Information Commissioners Office (ICO) and to a judicial remedy without undue delay and at the latest within one month.

    The Information Commissioner can be contacted at:

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Cheshire SK9 5AF
    Telephone: 08456 30 60 60 or 01625 54 57 45


    What is required of the Applicant?

    LFRS must verify the identity of the person making the request, using ‘reasonable means’.  As such the Applicant will be asked to provide relevant forms of identification.

    How will the information by provided?

    If the request is made electronically, we will endeavour to provide the information in a commonly used electronic format.

    Alternately we will provide the requested information in hard copy.

    Requests for large amounts of personal data.

    Where LFRS processes a large quantity of information about an individual, the Act permits us to ask the individual to specify the information the request relates to.

    The Data Protection Act 2018 does not include an exemption for requests that relate to large amounts of data, but LFRS may consider whether the request is manifestly unfounded or excessive.

    How to apply for a copy of your personal data.

    LFRS have created a form which can be used to aid you in requesting data from us, and to assist us in finding the relevant data.

    This form and its relevant guidance document can be found using the links below:

  • Requests for Incident Information

    Please note that Lancashire Fire and Rescue Service publish incident information/data online on this website. Prior to making a Freedom of Information Act request relating to Incident Information/Data please see if the information you require is available online.

    The data set can be found here.

  • Environmental Information Regulations

    The Environmental Information Regulations 2004 give individuals the right to access environmental information that public authorities hold and requires the authorities to make such information available to the public by electronic means which is easily accessible; and take reasonable steps to organise the information relevant to its functions with a view to the active and systematic dissemination to the public of the information.

    If you wish to make a request for Information under the Regulations you can do so in the following ways:
    by letter, to:

    Freedom of Information Officer
    Lancashire Fire & Rescue Services
    Service Headquarters
    Garstang Road
    PR2 3LH.

    by email: dp&foi@lancsfirerescue.org.uk

    by telephone to: 01772 866842. (However, verbal requests will require a follow-up confirmation in writing to ensure accuracy).

    • You should make your request clear and legible, and you should try to be as specific as possible about the information you want.
    • You should provide an address for us to send any documentation or information back to, an email address is acceptable.