We work closely with the operators of high-rise buildings to help them safeguard residents in the event of a fire.

There are also things you can do to protect yourself and plan ahead in case there’s a fire in your block.

Please follow our fire safety advice for high-rise residents.

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High Rise Safety

High-rise building are designed to resist fire and stop the spread of smoke. But there are lots of practical things you can do to improve your safety.


Make sure that you are fully aware of the fire procedures in your building.


If there is a ‘stay put’ policy, stay where you are unless the fire is in your flat. If the situation changes, call 999 immediately.


If the building doesn’t have a ‘stay put’ policy, get out, stay out and call 999


Once firefighters arrive at the scene, the advice may change so make sure you stay alert.


If there are children, older or disabled people, plan how you will get them out.


Think of any difficulties you may have getting out, e.g. at night you may need to have a torch to light your way.


Make sure you and everyone in your household knows where the keys are in case you need to get out quickly in an emergency.


Practice your escape plan. After all, practice makes perfect!

Grenfell Tower

Following the Grenfell Tower fire of 2017, fire and rescue services across the UK have prioritised a review of high-rise building safety. The Grenfell Tower Inquiry also published recommendations in its phase one report, which are being put in place over time via regulatory changes.

Multiple Occupancy and High-Rise Buildings

We offer fire safety information for Responsible Persons (RPs), including freeholders, managing agents, and right to manage companies. Please visit our multiple occupancy and high-rise buildings page for more information.

Independent Advice

Leaseholders can access free initial specialist advice to understand their rights through the Leasehold Advisory Service (LEASE) (opens in a new tab).

This service is funded by the UK Government and is specifically designed for residential leaseholders or those buying a flat, as well as park home residents.

High-Rise Building Fire Safety

If you live in a high-rise, please follow our advice to protect yourself and your loved ones:

  • Install smoke detectors in your flat and test them regularly.
  • Learn your building’s nearest escape routes.
  • Your landlord must communicate escape route information – ask if you haven’t got this.
  • Remember that a ‘stay put’ policy might be more appropriate than trying to get out.
  • Never prop fire doors open. These must be closed to protect you from fire and smoke.
  • Never use a lift in the event of a fire. Take the stairs.
  • Keep all appliances and cooking areas clean and tidy.
  • Don’t charge mobile phones or e-cigarettes or when you’re out or asleep.
  • Don’t run washing machines or tumble dryers when you’re out or asleep.
  • Build your own bedtime routine, where you switch off appliances and check doors/windows.
  • If you do have a fire, call 999 and ask for the fire service immediately.

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