Leaseholders can access free initial specialist advice to understand their rights through the Leasehold Advisory Service (LEASE)

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High Rise Safety

We work with partners to help ensure that the fire safety arrangements in high-rise accommodation are safe and appropriate. If there is a fire though, follow our advice.


Make sure that you are fully aware of the fire procedures in your building.


If there is a ‘stay put’ policy, stay where you are unless the fire is in your flat. If the situation changes, call 999 immediately.


If the building doesn’t have a ‘stay put’ policy, get out, stay out and call 999


Once firefighters arrive at the scene, the advice may change so make sure you stay alert.


If there are children, older or disabled people, plan how you will get them out.


Think of any difficulties you may have getting out, e.g. at night you may need to have a torch to light your way.


Make sure you and everyone in your household knows where the keys are in case you need to get out quickly in an emergency.


Practice your escape plan. After all, practice makes perfect!