Accessibility statement for Lancashire Fire and Rescue Service

This accessibility statement applies to the Lancashire Fire and Rescue Service website: https://www.lancsfirerescue.org.uk/

This website is run by Lancashire Fire and Rescue. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

An accessibility audit carried out in October 2025 and re-audit carried out in April 2026 identified a number of issues that have since been reviewed and addressed.

Accessibility is an ongoing process and we will continue to monitor and improve the website.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

· email: communications@lancsfirerescue.org.uk

· call: 01772 862545

We’ll consider your request and get back to you in 14 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

· email: communications@lancsfirerescue.org.uk

· call: 01772 862545

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Lancashire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

At the time of the latest review, no accessibility issues have been identified that fail WCAG 2.2 Level A or AA success criteria.

Accessibility is an ongoing process and we regularly review the website to identify and address any issues.

Preparation of this accessibility statement

This statement was prepared on 29th April 2026. It was last reviewed on 29th April 2026.

This website was last tested on 22nd April 2026. This website was tested for compliance with the Web Content Accessibility Guidelines V2.2 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

Following the audit, issues identified during testing were addressed by the development team. A further review was carried out on 29th April 2026 to confirm that these issues had been resolved.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of pages to test.